Policies & Terms.

Hexallt Language Academy is a learning service operated by IEDP Private Limited. References to “Hexallt Language Academy”, “Hexallt”, “we”, “us” or “our” refer to IEDP Private Limited when it operates the Language Academy service.

By enrolling in, purchasing, accessing or using an Academy service, you agree to these terms together with any course-specific description, checkout terms, invoice, order confirmation, enrolment notice or Service Agreement presented for that service.

If a course-specific document contains a more specific term for the service you purchased, the more specific term applies to that subject.

Enrolment is subject to course availability, any stated eligibility requirements, successful payment or an approved payment arrangement, and acceptance by Hexallt Language Academy.

You must provide accurate and current information reasonably required for enrolment, billing, course administration, learner support and progression.

Enrolment in a Language Academy course is an educational service. It does not by itself guarantee employment, immigration, professional registration, examination success, admission or another external outcome.

We aim to keep course, learning and pathway information reasonably accurate and current. Language standards, examination rules, platform capabilities, external authority requirements and third-party services may change.

Where a decision depends on an external institution, examination provider, employer, regulator or authority, you should also verify the current requirement with that organisation.

Learners must use Academy systems, live sessions, learning materials, support channels and other participants respectfully and lawfully.

• Do not misuse, disrupt, probe or interfere with Academy or third-party learning systems.
• Do not impersonate another learner or share account credentials with an unauthorised person.
• Do not submit fraudulent, abusive, unlawful or intentionally misleading content.
• Do not use another learner's work, account or personal information without authority.

Serious or repeated misuse may result in restricted access, suspension or termination, subject to applicable contractual and legal obligations.

Course content, sequencing, trainers, schedules, learning technology or support arrangements may be updated where reasonably required for academic quality, operational continuity, platform changes, safety or legal compliance.

Where a material change affects an active paid service, we will use an appropriate communication channel to explain the change where reasonably practicable.

Access may be suspended or terminated for non-payment, material misuse, serious conduct concerns, security risk, fraud or another material breach of the applicable terms.

Learning outcomes depend on factors including participation, prior ability, practice, attendance, assessment performance and individual progress. We do not promise a particular language score, certification result, employment result, professional-registration result or external decision.

Nothing on this page excludes a liability or consumer right that cannot lawfully be excluded. Subject to applicable law and the specific service agreement, Hexallt is not responsible for losses caused solely by third-party systems, external authorities, inaccurate learner-provided information, unauthorised account use or events outside our reasonable control.

These terms are governed by the laws applicable in India. Subject to any mandatory consumer or statutory jurisdiction, disputes relating to these terms or Academy services will be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka, India.

Before starting formal proceedings, we encourage learners to raise the concern through the Academy or LearnerCentral support channel so that the matter can first be reviewed operationally.

Course fees, applicable taxes, instalment options and payment dates are shown through the relevant course page, checkout, quotation, invoice, order confirmation or Service Agreement.

Payments may be processed by an authorised external payment provider. Hexallt normally receives the transaction status, amount, reference, date and limited payer information needed for accounting, support, refunds and fraud prevention.

Do not send card numbers, banking passwords, one-time passwords or similar payment credentials through email, messaging, support tickets or general forms.

The refund and cancellation terms presented for the specific course or service before purchase govern that purchase. These may appear on the course page, checkout, invoice, enrolment confirmation, order form or Service Agreement.

Where digital course access, scheduled trainer capacity, personalised review or another service begins after enrolment, refund eligibility may be restricted after access or service delivery begins if that restriction was disclosed before purchase and is permitted by applicable law.

A missed class, change of mind, personal schedule conflict or failure to complete learning activity does not automatically create a right to refund unless the specific service terms or applicable law provide otherwise.

Where an instalment plan is offered, the instalment schedule and any resulting payment obligation will be stated before or at enrolment. An instalment arrangement changes the timing of payment; it does not automatically change the total fee or create a cancellation right.

Course or service access may be paused where a due payment remains outstanding, subject to the terms of the relevant payment arrangement.

If Hexallt cancels a paid service or cannot provide a material part of it, we may offer an appropriate reschedule, replacement, credit or refund for the affected unused service, depending on the circumstances, the specific service terms and applicable law.

Course access is provided for the period and through the platform stated for the particular course. The Academy may use TrainerCentral, the TrainerCentral Learner App, LearnerCentral, video-conferencing, document, audio, support and other approved systems to provide or support learning.

Where native-app access is required for protected course content or assessments, learners must use a supported device and the authorised app. Public Academy webpages may remain available through a normal web browser.

You are responsible for maintaining a suitable internet connection, compatible device and reasonable access to the technology stated for your course.

Courses may require Guided Practice, recordings, written work, assessments or other submissions before progression. Completion, review or grading requirements may vary by lesson or course.

Submitted work may be reviewed by authorised trainers or staff and retained as part of the learner's learning, progression and quality record.

Where a learning activity is required for progression, failure to submit or complete it may delay access to later content or trainer review.

Where a course includes one-to-one trainer sessions, one trainer works directly with one learner during the scheduled session. The session may be used for confirmation, correction, practice, clarification and progression review.

Scheduling, rescheduling, late attendance and missed-session treatment are subject to the terms or scheduling rules provided for the relevant course or booking.

A live session may be recorded where recording is reasonably required for learning, trainer review, quality control, safety, dispute resolution or another stated purpose, and where participants have been informed or consent is obtained where required.

Recordings are not intended for unrelated public distribution. Access is limited according to the purpose, role and applicable retention requirement.

LearnerCentral provides learning guidance, support information and Knowledge Base resources relevant to Academy learners. Operational guidance may explain preparation, support processes, progression, learning methods or platform use.

If a Knowledge Base article conflicts with a specific purchase term, Service Agreement or this policy page, the more specific contractual or policy term applies.

Open the LearnerCentral Knowledge Base ↗

Unless otherwise stated, curriculum material, written lessons, videos, audio, assignments, assessments, graphics, designs, documentation, branding and other Academy-created learning material are owned by IEDP Private Limited / Hexallt Language Academy or used under licence.

Copyright, trademark and other intellectual-property rights remain with the applicable rights holder.

Enrolment gives the learner a limited, personal, non-transferable, non-exclusive and revocable right to access and use authorised course material for their own learning during the permitted access period.

• Do not redistribute, sell, sublicense or publicly upload Academy material.
• Do not share an account or protected course access with another person.
• Do not capture, copy or record protected lessons for redistribution or commercial use.
• Do not remove ownership notices or present Academy material as your own.

Learners retain the rights they hold in original work they submit. By submitting work for learning, assessment, feedback or support, the learner gives Hexallt the limited authority reasonably needed to store, display, reproduce internally and review that submission for those purposes, quality control, progression and record keeping.

If you believe material made available through the Academy infringes your copyright or another intellectual-property right, contact legal@hexallt.com with enough information to identify the work, the location of the material, your contact details and the basis of your claim.

IEDP Private Limited is responsible for personal information processed for the Language Academy's own purposes and acts as the relevant data fiduciary or data controller where those concepts apply.

This policy may apply when you browse the Academy website, submit an enquiry, enrol, purchase a course, use TrainerCentral or another approved learning system, participate in a live session, submit learning work, communicate with us or use LearnerCentral support.

Independent platforms, payment providers or other third parties may also have their own privacy notices and remain responsible for their independent processing.

Depending on your interaction, we may collect:

• Identity and contact information such as name, email, telephone number, address, date of birth where relevant and account identifiers.
• Enrolment and course information such as course, Band, level, start date, access status and participation history.
• Learning information such as attendance, Guided Practice, assignments, recordings, assessment results, trainer feedback, learning corrections and progression information.
• Payment information such as invoice, amount, payment status, refund information and transaction reference, but not complete card or banking authentication credentials handled by a payment provider.
• Support and communication information such as emails, calls, meetings, messages and support tickets.
• Technical and usage information such as IP address, browser/device information, cookies, page activity, referral information and security logs.

We usually obtain information directly from you through forms, enrolment, learning activity, payments, meetings, submissions, support channels and your use of Academy services. Information may also come from authorised learning, CRM, support, scheduling, payment and communication systems used to provide the service.

We may use personal information to:

• respond to enquiries and administer enrolment;
• provide courses, learning access, trainer sessions, Guided Practice, assessment and support;
• track attendance, progress, feedback and progression;
• manage payments, invoices, refunds and accounting;
• protect learners, staff, systems and services from misuse or security threats;
• maintain quality-control and service records;
• improve learning content, systems and learner experience using appropriate analytics; and
• comply with contractual, tax, accounting, legal and regulatory obligations.

We do not sell personal information.

Learning services may create records relating to course access, attendance, submissions, assessment, trainer feedback, persistent learning corrections, support and quality review.

These records may be used to provide feedback, determine progression, support continuity between trainers, maintain learning quality, resolve learner concerns and document service delivery.

Access is limited according to role and purpose. Internal quality-control information that is not useful or appropriate for learner display may remain restricted to authorised staff or trainers.

We may use authorised providers for website hosting, learning delivery, video communication, audio/video hosting, document storage, CRM, support, scheduling, email, messaging, analytics, security, invoicing and payments.

Provider access should be limited to the information reasonably needed for the relevant service and subject to appropriate contractual, confidentiality or data-protection terms where required.

Information may also be disclosed where required by law, necessary to protect legal rights or safety, or otherwise authorised by you.

Hexallt Language Academy operates from India and uses technology services that may host, access or process information in more than one country.

Where personal information is transferred across borders, we use safeguards required by the applicable law. Depending on the circumstances, these may include contractual protections, consent, data minimisation, provider controls or another recognised transfer mechanism.

We retain personal information only for as long as reasonably required for the relevant enquiry, enrolment, active learning service, progression, quality, support, dispute resolution and applicable accounting, tax, legal or regulatory obligations.

Retention depends on the type and sensitivity of the information, the length of the learner relationship, the purpose of the record, legal limitation periods and operational risk. Information may be deleted, anonymised or access-restricted when no longer required, subject to lawful retention and technical backup cycles.

We use reasonable administrative, contractual, organisational and technical measures appropriate to the nature and risk of the information. Measures may include role-based access, authentication, encryption in transit, backups, logging, staff obligations and provider controls.

No internet or storage system can be guaranteed completely secure. If an incident creates a legal notification duty, we will take appropriate containment, investigation and notification steps.

Subject to applicable law and lawful limitations, you may request access to relevant personal information, correction or updating, deletion where information is no longer required, withdrawal of consent for future consent-based processing, restriction or objection where provided by law, and a portable copy where applicable.

We may verify identity or authority before providing access, correction or deletion so that information is not disclosed to the wrong person. A request may be limited where retention or processing is legally required or necessary to protect another person's rights or legal claims.

Send privacy questions, rights requests or grievances to outreach@languageacademy.hexallt.com with the subject Privacy Request – Hexallt Language Academy and enough information for us to identify the relevant record or concern.

We may contact you for verification or clarification. If a matter remains unresolved, you may use the further complaint or regulatory route available under the privacy law that applies to you.

Where an Academy service is offered to a person who is legally a minor, enrolment and processing may require appropriate parent or guardian authority and any safeguards required by applicable law.

If you believe a minor has submitted personal information without appropriate authority, contact us so that we can review the matter.

Hexallt Language Academy and the technology platforms used to provide its services may use cookies or similar technologies that are necessary for website security, authentication, forms, navigation, session management, checkout, learner access, accessibility and other essential functionality.

These technologies may operate where necessary to provide a service requested by the user. Blocking necessary cookies may affect sign-in, checkout, forms, course access or other essential functionality.

We may use analytics and preference technologies to understand website performance, visitor journeys, referral sources, feature usage and user preferences.

Where applicable law requires consent, these technologies will be activated only after the user has provided the required consent.

Hexallt Language Academy may use advertising, conversion-measurement, remarketing or similar technologies when running digital marketing campaigns.

These technologies may help us understand whether an advertisement resulted in a website visit, enquiry, consultation booking, registration, course purchase or other relevant interaction, and may support the delivery or measurement of advertising on third-party platforms.

Advertising and marketing technologies will be used only when they are actually enabled and subject to the consent, notice and opt-out requirements applicable to the user.

Where required, non-essential advertising or tracking technologies will not be activated until the user has provided the necessary consent.

Some cookies or similar technologies may be provided by authorised third-party services used for learning delivery, payments, scheduling, support, video or audio delivery, analytics, communications or advertising.

Those providers may process information under their own privacy terms where they act independently. Hexallt will use such services for legitimate operational, analytical or marketing purposes subject to applicable data-protection requirements.

Where a cookie or tracking technology requires consent, visitors will be given an appropriate way to accept or decline it. Where required by applicable law, users will also be able to change or withdraw their consent.

Browser settings may also allow you to block, delete or restrict cookies, although doing so may affect website, sign-in, checkout, learning or support functionality.

Academy pages may link to learning platforms, support systems, payment providers, scheduling services, video/audio services or other independent websites. Those services may have their own privacy and cookie practices.

Review the relevant third-party notice before providing personal information directly to an independent service.

We may update these policies when Academy services, systems, commercial arrangements or legal requirements change. The current version will be published on this page with its effective or revision date.

A material change affecting active learners may also be communicated through an appropriate service channel. Continued use after an update does not replace any consent that applicable law requires us to obtain separately.